Leverage existing landline and cellular phones. You may want to consider functionality such as transferring calls to physicians from reception and placing patients on hold until the physician is ready. Conference call technology could be useful depending on your practice.
Video visits will require hardware and a video app or software.
- Consider the device you will use to video chat: a computer, tablet or smartphone? Does it require a separate webcam, microphone and/or speaker?
- Consider your clinic’s internet capacity to have multiple physicians provide video visits at the same time.
- Disable cameras when not in use by disconnecting them or using a lens cover.
- A variety of apps and software are available for video calls, and it is important that physicians endeavor to find a solution that offers privacy and works for their patients.
- Shared Health’s Digital Health recommends the use of Microsoft Teams (formerly Skype for Business) and Zoom for Health, but recognizes the need for flexibility to rapidly introduce video visits during the pandemic.
View our one-page overview of video app options and choose one that is right for your practice.