Every primary care clinic has its own mix of roles, responsibilities, and workflows. While each team’s composition can support strong patient care, it can also create confusion or inefficiencies when roles aren’t clearly understood. Moreover, not knowing exactly who does what (or why) can have the unintended consequence of negatively impacting patient access.

Team Mapping is one of the many system diagnostic tools available to teams looking to address a patient-access-related issue through the Access Improvement Model (AIM) program. This exercise helps build a shared understanding of current roles and tasks within your team and how patients flow through your clinic. By mapping out how work actually happens, and who is involved, your team can better identify where delays, duplication of tasks, or confusion may be affecting the delivery of care.

More specifically, here is how Team Mapping can support your work:

• Visualizes how work is currently done across providers and support staff.
• Surfaces assumptions or gaps in how care is delivered.
• Identifies opportunities to streamline, reassign, or better coordinate tasks.
• Increases engagement by involving the team in shaping improvements.

Team Mapping also supports building a higher-functioning team by encouraging team consensus, strengthening decision-making, and learning from shared experiences.

Interested in learning more about AIM and how it can help your team? Get in contact with a clinical practice facilitator by sending an email to aim@​sharedhealthmb.​ca or visit the AIM website.