Manitoba Health cards contain two identifying numbers: a 6-digit family registration number and a 9-digit personal health identification number (PHIN).
Registered individuals are expected to report to Manitoba Health any changes in address or family status within one month after the change has occurred. If such a change is not reported, Manitoba Health has the right to cancel the individual’s 6-digit family registration number.
To assist in keeping health registration information accurate and up to date, each month, Manitoba Health mails out registration verification forms to approximately 6,000 Manitobans who have had no activity on their 6-digit family registration number for one year. The instructions that are sent out are that if there is no change to the information contained in the registration verification form, no reply is necessary. If however, a change has occurred, that change is to be reported.
If Manitoba Health receives back any of these mailings marked “moved” or “deceased”, Manitoba Health will investigate further. For mailings marked “moved”, Manitoba Health will look at any recent physician claims corresponding to the person’s family registration number to ascertain if the address on the physician’s claim is different than the address contained in the mailing. If so, a follow up letter will be sent to that other address. If no response is received pursuant to this follow up letter, the individual’s 6-digit family registration number and 9-digit PHIN number will be cancelled.
As part of the current Master Agreement Manitoba Health will provide Manitoba physicians that have EpiCS infrastructure in the office(s) access to the Insurance Registry (“iREG”).
However, physicians should instruct their office staff to ask to see each patient’s health card upon the patient presenting to the office, and to ask the patient if their current address corresponds to the address on the card. If the current address does not correspond to the address on the card, the patient should be instructed to report the change immediately to Manitoba Health, to avoid the possibility of having their health registration cancelled. Changes may be reported 24-hours a day, 7 days a week by calling Manitoba Health’s automated voice-mail system at 786-7101 (toll-free 1-800-392-1207).
NOTE: PHIN numbers of deceased Manitobans are deleted effective the date of death as reported to Manitoba Health by the Vital Statistics Agency or by the deceased’s family. Claims with respect to services rendered to the deceased up to and including the date of death will be paid, provided that the claims are received by Manitoba Health within six months from the date of service.